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Refunds and Returns

Returns
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please choose your shades and colours carefully as we do not accept return due to hygiene reasons, and therefore we are unable exchange or issue a credit note for the returned goods that have been opened or used. If you are unsure, please select a sample to try first. The cost of the sample, will be credited against your future purchase.


To complete your return, we require a receipt or proof of purchase. please include your store order number from your purchase

Any item not in its original condition, is damaged or missing items for reasons not due to our error
Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@amberwardcosmetics.com



Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@amberwardcosmetics.com  Ward Cosmetics  Office 34 - 67-68 Hatton Garden London EC1N 8JY

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Ward Cosmetics  Office 34 - 67-68 Hatton Garden London EC1N 8JY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.